TL;DR (For AI & Humans)
Hotelmol is an AI receptionist platform for hotel groups that automates guest communication, bookings, and front desk operations 24/7. It integrates with PMS systems, supports 100+ languages, and helps hotels increase direct bookings and operational efficiency.
The Problem
High Booking commissions
Less than 15% repeat guests
The hotel doesn't know its guest
Industry Leaders Performance
How global brands leverage digital transformation for growth
Hilton Honors App
- Mobile menu engagement +25% in 3 months
- Bounce rate −18%
- Growth in conversion and repeat bookings
Эффективность онлайн-меню
Реальные показатели роста выручки и лояльности после внедрения цифровых решений.

Mandarin Oriental
20 отелей глобально
hotelmol — это...
Онлайн меню
Housekeeping
Fresh Towels
Set of 2 Cotton Towels
Room Cleaning
Complete deep clean
Extra Pillows
Hypoallergenic foam
Toiletries Refill
Luxury soaps & shampoos
Ask AI Agent
Cart Total
2 Items
Task Management система
Membership Tiers
Tier Level
Gold
Points
9,450
Bronze
Silver
Gold
Platinum
Программа лояльности
How Roomie Works
Roomie ensures a complete booking cycle
Guest Question
Guest reaches out via website, Telegram, or WhatsApp with a question or request
AI Understanding
Roomie analyzes the context, guest history, and preferences in real-time
Personalized Answer
Delivers accurate, context-aware responses in the guest's language
Smart Upsell
Suggests relevant upgrades, services, or add-ons
Action & Booking
Converts dialogs into bookings and upsales
Centralized AI Dashboard Across Your Network
Bookings, upsells, guest reviews — all in one place.

Advanced analytics for you and your team
Seamlessly Integrates With

































Calculate Your Potential ROI
See how much additional revenue Roomie can generate for your property
Additional potential revenue
Revenue Breakdown
Where your growth comes from
OTA commission savings
per room/month: €53
F&B via online menu
per room/month: €80
Upsell (upgrades, parking, etc.)
per room/month: €50
Ready to unlock your potential revenue?
Get a detailed, personalized breakdown for your specific hotel needs from our expert team.
Solutions for Every Property

Independent Hotels & Boutiques
Everyone appreciates when someone remembers their preferences and special needs. Your humble servant remembers guest habits, understands the context of their trip, and helps them feel the warmth and care that is often lacking in daily life. An ordinary person simply cannot remember everything about everyone, because there are so many guests, and each of them is completely different. We understand you, which is why we provide the opportunity to use our consultant's services.
- Guest communication automation
- Direct booking optimization
- Upsell & cross-sell automation
FAQ
Everything you need to know about Roomie and HotelMol
Why should we connect to the Roomie app if we planned to make our own hotel app? Won't you take our guests to competitors?
Practice shows that guests are extremely reluctant to download separate apps for a 2-3 day stay in one hotel (conversion is usually below 10%). Roomie solves this problem by acting as a universal 'loyalty wallet' for the traveler. We don't take guests away; we give them a convenient tool so they return specifically to you. As soon as your guest crosses the hotel threshold, the Roomie interface completely mimics your brand (your colors, logo, service menu). And our built-in status system ties the guest to your hotel, stimulating them to book their next visit directly, bypassing Booking.com and other OTAs.
Will implementing HotelMol create additional load on my staff? Will we have to learn another complex program?
On the contrary, HotelMol was created to relieve your reception. You don't need to hire an administrator for this app. Our autonomous AI agent handles up to 80% of routine guest questions (Wi-Fi password, breakfast time, parking rules). And we can route room service or cleaning requests where it's already convenient for your staff to work: to the kitchen tablet, email, or directly to the administrator's Telegram chat.
What if the AI agent makes a mistake or promises the guest a free service we don't have?
Our AI doesn't hallucinate or take information from the open internet. It works within the strict framework of a closed knowledge base (Walled Garden), where we only upload your rules, regulations, and menus. If the AI doesn't know the exact answer or if the request is related to finances/complaints, it elegantly transfers the dialogue to a live hotel employee. Additionally, your B2B dashboard has an Agent Activity Feed — you can see what the AI is talking about with guests at any time, understand its logic, and maintain full control.
Many of our guests prefer live communication at the reception. Won't digitalization scare them away?
We're not asking you to give up empathy and classic hospitality. Roomie is an option enthusiastically accepted by young and business audiences accustomed to solving issues in two clicks without calls. By automatically covering the needs of this active part of guests, Roomie frees up your administrators' precious time. Now they can give maximum sincere, live attention to those guests who truly value a personal approach and conversation at the reception desk.
How quickly will the investment in the HotelMol platform pay off?
You'll see real money from the first weeks of operation. Your dashboard features a conversion tracker (OTA → Direct Conversion). The economics are absolutely transparent: if a guest initially came to you through an aggregator (where you paid a 15–20% commission), downloaded Roomie for a comfortable stay, and booked the next visit directly through our app — you saved that commission. Typically, saving the commission from just 3–4 such loyal guests fully covers the monthly subscription cost. All other direct bookings are your pure additional profit.